Guides to sourcing, paying, shipping and your account.
No articles match your search.
The full journey: submit a requirement, get a quote, pay, we source and inspect in the UK, then ship and collect in Lagos.
What you need to register, how approval works, and what an account gives you.
The categories we source, what we cannot ship, and the carrier limits.
Your five-character reference on our system, how we use it, and where to find it.
Yes. If you know what you need but have no link, just describe it and we source it from a UK supplier. How to give us the detail that gets the best quote.
For businesses that order regularly or in volume: priority sourcing, better pricing, and a single point of contact. How to set one up.
Several items on one request, UK-genuine resale stock inspected before it ships, and sea freight for larger orders.
Add a link or a description for each item. You can put several items on one order.
What the quote contains, that it is fully itemised in Naira, and why shipping is invoiced separately.
The work the handling fee pays for, that it is charged once on the combined items, and how it sits apart from shipping, sourcing and collection.
Where there is no ready link and we have to find an item for you, a £30-per-item sourcing fee covers the research. Only on items we source, never on a failed search, and separate from the handling fee.
Where an item can't be delivered to our UK warehouse, we collect it in person. What the £50-per-item fee covers, why most orders don't incur it, and that collection is London-based as standard.
One order, many items and sellers: per-item pricing, one handling fee, and how the order advances as each item is bought and inspected.
Nigerian bank transfer in Naira, how invoices and verification work, and that we never ask for payment before invoicing.
One invoice for the items, a second for shipping once your items are weighed, so you only pay for what is confirmed.
The rate is fixed at invoicing with a small buffer against currency movement, and shown on every invoice.
How to put your credit toward an invoice: tell us, and we apply it up to the amount outstanding.
You approve the quote before you pay, we buy only after payment clears, and every item is inspected and photographed before it ships. The steps that keep your money safe.
Items from auctions and private sellers cannot be returned once we have bought them. What that means, and why.
We photograph exactly what we received and confirm we sourced the correct items. How the report works, and the 24-hour window.
Reporting damage, and what we do depending on the cause: our error, seller misrepresentation, or a correctly sourced item.
Shipping is passed through at cost, on the combined weight of your items. We do not mark up freight.
How to choose between air and sea freight: air is faster and suits smaller or urgent orders; sea is used for larger or heavier ones.
Follow your order on your order page, with email updates at each stage and WhatsApp if you prefer.
Collection from our agent's office in Lagos as standard, with the exact address confirmed on arrival; onward delivery to another city by prior arrangement for an additional fee (not on very small orders).
When you can cancel yourself, when to contact us, and how a refund is handled.
What account credit is, where it comes from, that it does not expire, and how it is applied to an invoice.
Update your name and address on your profile; contact us to change your phone number or email.
Can't find an answer? Message us on WhatsApp, or through your order messages.