By accessing and using Importise's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our services.
Importise provides a procurement and shipping service from the UK to Nigeria. We purchase items on your behalf from UK retailers and ship them to your Nigerian address. Our service includes order placement, item verification, consolidation, and international shipping.
As a user of our service, you agree to:
Payment is required in Nigerian Naira (₦) for all services. Invoices must be paid before items are shipped to Nigeria. We accept bank transfers and approved online payment methods. Service fees are calculated as a percentage of the item cost plus shipping fees.
Shipping times are estimates and not guaranteed. Importise is not responsible for delays caused by customs clearance, weather conditions, carrier issues, or other factors beyond our reasonable control. Clients are responsible for customs duties and taxes in Nigeria.
After an item is received at our United Kingdom facility, we inspect it and photograph exactly what we received. These photographs are shown on your order page and confirm that we have sourced the correct item. If you believe we have sourced the wrong item, please contact us within 24 hours of the inspection notification through your order messages. If we do not hear from you, your order continues toward shipping. This is a confirmation that the correct item was sourced, not an approval or cancellation step.
We do not purchase or ship the following items:
Orders can be cancelled before purchase confirmation at no charge. Once items are purchased from UK retailers, refunds are subject to the retailer's return policy. Service fees may not be refundable after purchase. Damaged items must be reported within 48 hours of delivery with photographic evidence.
Items sourced from private sellers, auctions and online marketplaces are final sale. As these are typically one-off or pre-owned items that cannot be returned to the seller, we are unable to offer a refund or exchange once we have purchased the item on your behalf. Our inspection step, where we photograph the item we received and confirm it is the correct item, applies to these purchases.
Importise is not liable for damages, losses, or delays beyond our reasonable control. Our liability is limited to the value of the service fee paid for the affected order. We are not responsible for errors in product listings on retailer websites or for items damaged by carriers after proper packaging.
All content on the Importise website, including logos, text, graphics, and software, is the property of Importise and protected by copyright laws. Users may not reproduce or distribute our content without written permission.
We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated terms.
These terms are governed by the laws of Nigeria. Any disputes shall be resolved in Nigerian courts.
For questions about these terms, please contact us at support@importise.co
Last updated: July 2026
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