Privacy Policy

1. Information We Collect

We collect information you provide when creating an account and placing orders:

• Personal information (name, email address, phone number)
• Delivery addresses in Nigeria
• Payment information and transaction history
• Order details, preferences, and sourcing history
• Communication records with our team

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders from UK retailers
• Communicate with you about orders, shipments, and services
• Provide client support and respond to enquiries
• Improve and personalise our services
• Send important updates, notifications, and service announcements
• Detect and prevent fraud and unauthorised access
• Comply with legal obligations and enforce our terms

3. Information Sharing

We do not sell your personal information. We share information only with:

• UK retailers: To complete purchases on your behalf
• Shipping carriers: To deliver packages to Nigeria
• Payment processors: To handle secure transactions
• Service providers: Who assist with our operations (under confidentiality agreements)
• Legal authorities: When required by law or to protect our rights

4. Data Security

We implement appropriate technical and organisational security measures to protect your information from unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, maintain your session, remember your preferences, and analyse site usage. Cookies we use include:

• Essential cookies: Required for the website to function
• Session cookies: Keep you logged in during your visit
• Preference cookies: Remember your settings and preferences
• Analytics cookies: Help us understand how you use our site

You can disable cookies in your browser settings, but this may affect website functionality.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correct: Update inaccurate or incomplete information
• Delete: Request deletion of your account and data
• Object: Opt-out of marketing communications
• Export: Receive your data in a portable format
• Restrict: Limit how we process your information

To exercise these rights, contact us at privacy@importise.co

7. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Order history and transaction records are retained for 7 years for accounting and legal purposes. Inactive accounts may be deleted after 3 years of inactivity.

8. International Data Transfers

Your information may be transferred to and stored on servers in different countries to facilitate our UK-to-Nigeria shipping service. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites (such as UK retailers). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

11. Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a prominent notice on our website. The "Last updated" date at the bottom of this page indicates when the policy was last revised.

12. Contact Us

For questions about this privacy policy, to exercise your rights, or to report privacy concerns, contact us at: